Personal Data: What information do we collect, why do we collect and what do we do with it
We use contact form(s) on our website as a method of communication between our visitors / customers and our team. All data collected via the forms(s) is transmitted to us via SSL security (padlock in your browser) and is also stored on secure email servers. Here’s what we collect:
- Email address
- Phone number
- Any data you submit within message fields
We don’t process this data for marketing material unless you’ve given us permission. However, we may contact you in regards to important company news, policy changes and other topics that require your attention.
Cookies, Analytics & Web Security
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
Google Analytics is used alongside Google Search Console to track the performance of our website for when/if we utilise further marketing strategies. This policy will update with more information when/if these occur.
We use security auditing tools to monitor visitor behaviour and prevent malicious attacks from happening. These systems log information anonymously but include your IP address, web browser used, pages visited and time spent on these pages in order for us to track down the potential cause of a security vulnerability (if found). In addition to this, we create an automated log of each URL accessed in order to generate any required redirect from old links to new links.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who do we share your data with?
We don’t unless necessary.
Information collected via Google Analytics, security systems, and redirect tools are shared with our web team in order to diagnose potential issues with our web platform. These issues may result in performance improvements and design changes in the future.
Our web team First Class Design does not use this data for marketing purposes on their behalf, but may use this data for marketing on our (XXXXX) website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
Contact form submissions are stored securely within third party email accounts that require the information to deal with requests. Form submissions are also stored on our website securely to deal with any request. The submissions stored on the website should be deleted after 60 days.
After we’ve dealt with any form submissions, it’s either archived, stored for later use or deleted immediately.
What rights you have over your data
You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service. This also applies to our login pages not intended for public use. The data is sent securely to our web servers that are managed by First Class Design. They do not access this data unless required to.
Our contact information
C. Ratcliffe Builders Ltd.
Great North Road
Mobile: 07818 061 853